Message to all students from the Dean 3/28

Dear Moody College Students:

I send you warm and caring greetings from the Moody College of Communication during this time of change and uncertainty due to the coronavirus pandemic. There is also much change and uncertainty at The University of Texas at Austin as we adjust to our new reality. I am writing today to help you adjust to our new reality and to help you get ready to start your classes again so you can finish the Spring Semester strong. 

Your two weeks of Spring Break must have been very stressful. They have been stressful for all of us, but they have also given me great hope. I have witnessed amazing dedication and resolve among our faculty, graduate students, and staff, who have worked tirelessly to shift hundreds of classes from in-person to online in a matter of days.

Your professors, advisors, and administrators in Moody College care about you, and these unprecedented circumstances do not change that. Your instructors are still committed to teaching you and supporting you as learners. I encourage you to reach out to them with your questions and concerns, and to let them know how you are doing and how they can best meet your needs.

As classes get started again this coming Monday, March 30, there may be momentary glitches. Please prepare yourselves for the likelihood of internet access issues, concerns about how to use Zoom or Canvas, and questions about changing syllabi and assignments. We understand that the first few days of online learning will cause challenges, and we are prepared to do everything we can to face these challenges as they occur. 

Although we may be socially distanced, Moody College faculty, staff, and students will be your support system and we will help each other as members of our extended Moody family. By now, you should have heard from each of your instructors about their course plans. Please be sure to read all of your emails and Canvas announcements from your instructors, and please also carefully review the important resources and guidance listed below.

The transition will be challenging, but we are all up to this task. If we work together as a Moody Community, we will finish the semester inspired, humbled, and motivated by the classes we have completed and the resolve we have shown in the face of adversity.

We can do this because we are Moody! Take care, stay safe, and Hook ‘em.


Jay M. Bernhardt, PhD, MPH


  • Student Emergency Services (SES) helps students and their families during difficult situations. Please complete this online form for assistance or call 512-471-5017 (Monday-Friday, 8 a.m.-5 p.m). SES can help with computer and technology support, as well as housing, finances and medical and mental health concerns.
  • If you need Technical Support for Remote Learning, use the resources here to access UT software and online programs.
  • For help setting up your computer, please go to the Moody College COVID-19 Online Learning Urgent Help webpage and submit this online form.
  • If you have issues related to online instruction, please start by reaching out to your instructor. If you still need help, go to the Moody College COVID-19 Online Learning Urgent Help webpage and submit this online form.


  • The Moody College undergraduate student advising office is open and operating remotely. Your advisor will be the most knowledgeable resource about specific degree and graduation requirements as well as other concerns. Use STAR to schedule an online advising appointment.

  • Graduate advisors and graduate coordinators also are working remotely and are ready to respond to your questions and concerns.
  • Advising for Registration is underway. Undergraduate students will still use STAR to schedule an online advising appointment. Graduate students will contact their graduate advisors as usual.
  • Q-drop and Withdrawal deadline extended to May 29. Typically, students are allowed a maximum of six Q-drops, but Q-drops made this semester will not count toward this limit (this includes Q-drops during the first half of the semester).
  • Changes to the grading system will allow students to choose a Pass/Fail grading option in courses where that was not previously available. Undergraduate students will have the option of taking all classes Pass/Fail, and graduate students will have the option of taking all classes Credit/No Credit. Students have until May 29 to make this choice. We strongly encourage you to check with your advisor before changing any grades to Pass/Fail to ensure it does not have any unintended consequences on your future graduate school plans.
  • Texas One Stop has critical information about registration, tuition, financial aid and how to successfully keep learning online. The Graduate School website also has links to required forms and information on submitting materials and contacting Graduate School staff. Can’t find what you need online and have already reached out to an advisor? Call (512) 232-6988 (myUT) (Monday-Friday, 9 a.m.- 4 p.m.) or email (2 business day response time). For specific graduation questions, email


  • The Moody Career Center has transitioned to a fully remote operation. Check the Career Center webpage for updates and contact information. Support resources can be found on their online materials webpage.

  • If your credit bearing internship has been cancelled, or if you are now working remotely due to COVID-19 workplace changes, contact your departmental internship coordinator now for support and guidance. Non-credit interns should reach out to Career Center advisors for advice in best managing your experience through the semester. Additional career advising appointments have been added to the Handshake service to discuss new strategies for identifying job and intern opportunities.  


  • Most importantly, please remember to take care of your health and well-being during this time. University Health Services (UHS) is open to provide care for acute illness or injury, including evaluation of COVID-19. Call the UHS Nurse Advice Line at 512-475-6877 for guidance about when to come to UHS, especially if you have a fever and respiratory symptoms. UHS can also schedule telehealth appointments at 512-471-4955 for some health concerns.
  • The Counseling and Mental Health Center (CMHC) remains available for services over the phone, and the CMHC Crisis Line, 512-471-2255, operates 24/7.
  • To report an incident of COVID-19 bias, students should use this form. The University of Texas and Moody College have a zero-tolerance policy and provide an educational and working environment of equal opportunity to all members of the university community. In accordance with federal and state law, the university prohibits unlawful discrimination, including harassment, on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, citizenship, veteran status, genetic information, sexual orientation, gender identity, and gender expression.
  • Moody College also has a resources and guidance webpage and a special message to Moody parents for you to share with your family so they know how they can best support you and your academic success during this time.
  • Undergraduate badge access to all campus facilities and buildings will be suspended for undergraduate students for your safety effective immediately at the direction of the President and Provost, since all classes were moved online. Badge access for staff, faculty, and approved graduate students will function normally, and will not be impacted by the change.